POLICY:
Here at Professional Backing Tracks Karaoke, we aim to treat our customers exactly how we would like to be treated. We pride ourselves on a high level of customer service and make our website and content delivery fast, easy and reliable. We solve problems with a relaxed and understanding approach, always with your best interests in mind. You should note that your statutory rights under the current consumer protection laws are not affected.
PRIVACY:
The information we collect when you place an order will be stored in our database and used only to carry out your instructions and action your payment. There are no circumstances under which this information might be passed to a third party. We may sometimes email you with details of any important news or special offers. For more information, please visit our privacy policy page.
SUPPLY:
We work hard to supply you with the goods described in these Web Pages quickly. Most orders are dispatched on the same day and arrive within a few working days, depending on where you are in the world. In the unlikely event that we are unable to ship your items immediately, we will contact you with an update.
GUARANTEE:
We guarantee to supply you with goods that are exactly as described in these Web Pages. For more detail on content, please read the FAQ page or contact us.
PAYMENT:
All online payments are totally secure.
We accept Mastercard, Maestro/Switch, Visa, and Visa Debit (Delta). You can also choose to pay with Paypal on our site, meaning you don't need to enter your card details every time you buy. If you would like to make payment over the phone, by bank transfer, by cheque, or by postal order, please call us on +44 (0) 1202 670929 or email hello@vocalstarmusic.com and we can arrange this for you.
COMPLAINTS:
We aim for 100% customer satisfaction; however, if you feel we can improve or you would like to issue a formal complaint, please email hello@vocalstarmusic.com. We will reply as soon as possible and aim to have you issue resolved within five working days.
LAW AND JURISDICTION:
These terms and conditions are governed by and construed in accordance with English law. By using this website you agree to submit to the jurisdiction of the English courts.
"Digital Backing Tracks" refers to the downloadable audio files containing musical accompaniment.
"Licensee" refers to the individual or organization purchasing and downloading the Digital Backing Tracks.
"Licensor" refers to Professional Backing Tracks, the owner and provider of the Digital Backing Tracks.
The Licensor grants the Licensee a non-exclusive, non-transferable license to use the Digital Backing Tracks for personal use.
The Licensee is permitted to use the Digital Backing Tracks for live performances, recordings, rehearsals, and other musical endeavors.
Resell, distribute, or share the Digital Backing Tracks with third parties.
Use the Digital Backing Tracks for illegal or unauthorized purposes.
Remove or alter any copyright notices, trademarks, or other proprietary markings.
Claim ownership or authorship of the Digital Backing Tracks.
The Digital Backing Tracks are protected by copyright law and international treaties.
The Licensor retains all rights, title, and interest in and to the Digital Backing Tracks, including all intellectual property rights.
The Licensee shall pay the specified fee for the Digital Backing Tracks.
The Digital Backing Tracks will be delivered to the Licensee via digital download after payment confirmation.
Refund and Cancellation Policy
All sales are final, and no refunds will be issued.
The Licensor reserves the right to cancel or terminate the license agreement if the Licensee breaches any terms or conditions.
The Digital Backing Tracks are provided "as is" without warranty of any kind, express or implied.
The Licensor disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
In no event shall the Licensor be liable for any damages, including but not limited to incidental, consequential, or punitive damages, arising out of the use of the Digital Backing Tracks.
This agreement shall be governed by and construed in accordance with the laws of [Your Country/State].
Any disputes arising out of this agreement shall be resolved through binding arbitration.
This agreement constitutes the entire understanding between the parties and supersedes all prior or contemporaneous agreements or understandings.
By purchasing and downloading the Digital Backing Tracks, the Licensee acknowledges that they have read, understood, and agreed to be bound by these Terms and Conditions.
